Packages are generally dispatched within 2-3 business days after receipt of payment and are shipped via UPS with tracking number.
Domestic (USA) Shipping: Double Agent Shoes offers free shipping on all domestic (USA) for orders placed in our online store.
All order in the USA will be shipped via UPS Ground.
International Shipping: We also offer a flat fee shipping rate to International orders, according to location. Your order total with all shipping fees will be available during checkout in your chosen country and currency.
All international orders are shipped via USPS Priority Mail.
South America $30.00
Europe (out E.U) $45.00
Centrale America/Antilla $30.00
Please allow 3-7 business days for delivery via UPS Ground. You will receive an e-mail notification once your order ships.
International shipments are mailed via USPS Priority Mail, with a typical delivery time of 7-14 days (depending your location). However, please be aware that your package may be delayed by customs, government inspections, etc. Your order may arrive sooner, or in rare cases, later than the time frame listed. For this reason we cannot offer guaranteed arrival dates on international orders.We are not responsible for any duties, taxes, or levies that your country may impose on your shipment as this is handled within the country of receipt.
We hope you love and enjoy your Double Agent Shoes! But if there is any issues with your order we would like to hear from you.
(We do not accept returns after 14 business days of the original date of delivery, unless arranged and agreed with us, Bellona Fashions, Inc. Contact us at CustomerService@BellonaFashions.com)
If you ordered the wrong size there will be a one time exchange available, only on your first pair of Double Agent Shoes, so that you can have the opportunity to find what size fits you. You are responsible of all shipping fees.
Merchandise must be returned and received unworn, in the original packaging, with all included accessories and tags, and with the original shipping invoice. Be sure to test your new shoes on a soft/carpeted surface. Shoes that are scuffed or worn are not returnable.
ALL orders will be returned-shipped at customer’s expense.
Your shoes will be considered faulty if they are received damaged, or where a manufacturing defect occurs within 7 days of purchase.
If you receive your Double Agent Shoes and there is a manufacturing defect, please contact us for instructions on returning the shoes to us-- DO NOT return shoes without contacting us first! You will be mailed out a new replacement pair as soon as possible, at no extra cost to you.
For Store Credit: Your store credit will be issue within 3 business days after your original purchase has been returned to us.
For Exchange: We will start production of your new pair pair of shoes once we receive your return.
While we want you to be happy and completely satisfied with your purchase, an excessive number of returns in a twelve-month period may cause us to reject future orders from you.
We reserve the right to refuse any return if we suspect the damage, defect or mistake was not caused by us.
If you wish to cancel an order after it was placed, email us immediately (Within 24 hours), and we will gladly cancel the order. Once an order is processed can not be canceled. No cancellations accepted after 24hours of placing an order, no exceptions.